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POST
Reply on a support ticket

Authorizations

Authorization
string
header
required

Authorization: Bearer hmok_... API key or a dashboard session token

Path Parameters

id
string
required

sup_ ticket id

Body

application/json
message
string
required
Maximum string length: 16384
wait
integer
Required range: 1 <= x <= 25
afterCursor
string

Opaque cursor from a previous response.

Response

Follow-up sent; detail returned (with the support reply if one arrived in the wait window).

ticketId
string
required

sup_ ticket id

subject
string
required
status
enum<string>
required
Available options:
open,
pending,
resolved
messages
object[]
required

Up to the 20 most recent conversation messages.

nextCursor
string
required

Opaque cursor — pass as afterCursor next time.

note
string

Present when a wait window expired with no new reply.