Support
Reply on a support ticket
Send a follow-up message (replying to a resolved ticket reopens it).
Optionally wait up to 25 seconds for a support reply.
POST
/
support
/
tickets
/
{id}
/
messages
Reply on a support ticket
curl --request POST \
--url https://api.hookmyapp.com/support/tickets/{id}/messages \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"message": "<string>",
"wait": 13,
"afterCursor": "<string>"
}
'import requests
url = "https://api.hookmyapp.com/support/tickets/{id}/messages"
payload = {
"message": "<string>",
"wait": 13,
"afterCursor": "<string>"
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({message: '<string>', wait: 13, afterCursor: '<string>'})
};
fetch('https://api.hookmyapp.com/support/tickets/{id}/messages', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.hookmyapp.com/support/tickets/{id}/messages",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'message' => '<string>',
'wait' => 13,
'afterCursor' => '<string>'
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.hookmyapp.com/support/tickets/{id}/messages"
payload := strings.NewReader("{\n \"message\": \"<string>\",\n \"wait\": 13,\n \"afterCursor\": \"<string>\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.hookmyapp.com/support/tickets/{id}/messages")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"message\": \"<string>\",\n \"wait\": 13,\n \"afterCursor\": \"<string>\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.hookmyapp.com/support/tickets/{id}/messages")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"message\": \"<string>\",\n \"wait\": 13,\n \"afterCursor\": \"<string>\"\n}"
response = http.request(request)
puts response.read_body{
"ticketId": "<string>",
"subject": "<string>",
"messages": [
{
"text": "<string>",
"at": "2023-11-07T05:31:56Z"
}
],
"nextCursor": "<string>",
"note": "<string>"
}Authorizations
Authorization: Bearer hmok_... API key or a dashboard session token
Path Parameters
sup_ ticket id
Body
application/json
Response
Follow-up sent; detail returned (with the support reply if one arrived in the wait window).
sup_ ticket id
Available options:
open, pending, resolved Up to the 20 most recent conversation messages.
Show child attributes
Show child attributes
Opaque cursor — pass as afterCursor next time.
Present when a wait window expired with no new reply.
⌘I
Reply on a support ticket
curl --request POST \
--url https://api.hookmyapp.com/support/tickets/{id}/messages \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"message": "<string>",
"wait": 13,
"afterCursor": "<string>"
}
'import requests
url = "https://api.hookmyapp.com/support/tickets/{id}/messages"
payload = {
"message": "<string>",
"wait": 13,
"afterCursor": "<string>"
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({message: '<string>', wait: 13, afterCursor: '<string>'})
};
fetch('https://api.hookmyapp.com/support/tickets/{id}/messages', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.hookmyapp.com/support/tickets/{id}/messages",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'message' => '<string>',
'wait' => 13,
'afterCursor' => '<string>'
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.hookmyapp.com/support/tickets/{id}/messages"
payload := strings.NewReader("{\n \"message\": \"<string>\",\n \"wait\": 13,\n \"afterCursor\": \"<string>\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.hookmyapp.com/support/tickets/{id}/messages")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"message\": \"<string>\",\n \"wait\": 13,\n \"afterCursor\": \"<string>\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.hookmyapp.com/support/tickets/{id}/messages")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"message\": \"<string>\",\n \"wait\": 13,\n \"afterCursor\": \"<string>\"\n}"
response = http.request(request)
puts response.read_body{
"ticketId": "<string>",
"subject": "<string>",
"messages": [
{
"text": "<string>",
"at": "2023-11-07T05:31:56Z"
}
],
"nextCursor": "<string>",
"note": "<string>"
}