> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hookmyapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Payment issues

> Why WhatsApp template sends get rejected, and how to fix billing on your WhatsApp Business Account.

## Why this happens

Meta can reject a template send when:

* There is no active payment method on the WABA
* A payment method failed verification
* Business details are missing in Billing Hub
* Tax information is required but missing
* The WhatsApp account is still in review or restricted

## How to fix

<Steps>
  <Step title="Add or confirm a payment method">
    Open [Meta Billing Hub](https://business.facebook.com/billing_hub/accounts), select the account that owns your WABA, and add or confirm an active payment method.<br />
    Resolve any failed-payment, verification, or billing prompts Meta shows.
  </Step>

  <Step title="Complete business information">
    In Meta Business settings, open **Business info** and complete the legal business name, address, phone number, website, currency, and any required tax information.<br />
    Save, then return to Billing Hub and confirm no prompts remain.
  </Step>

  <Step title="Confirm account status is approved">
    In WhatsApp Account settings, confirm the WABA status is **Approved**.<br />
    It should not be in review, restricted, disabled, or waiting on a Meta-requested action.
  </Step>

  <Step title="Wait and retry">
    Wait 5 to 10 minutes, then retry the same template send.
  </Step>
</Steps>

## Still stuck?

If the send still fails after billing is healthy, Meta is still rejecting it.<br />
Check the error body first, then [contact HookMyApp support](https://hookmyapp.com).