> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hookmyapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Ice breakers and menus

> Set the questions and menu people see when they open a chat with you.

## Ice breakers

Up to 4 tap-to-ask questions shown when someone opens a new chat with your account.<br />
When a person taps one, your webhook receives a `postback` event (under the `messaging_postbacks` subscription) with the `payload` you set.

```bash theme={null}
curl -X POST "https://gateway.hookmyapp.com/meta/v25.0/${INSTAGRAM_ACCOUNT_ID}/messenger_profile" \
  -H "Authorization: Bearer ${INSTAGRAM_ACCESS_TOKEN}" \
  -H "Content-Type: application/json" \
  -d '{
  "platform": "instagram",
  "ice_breakers": [
    {
      "call_to_actions": [
        { "question": "What are your prices?", "payload": "PRICING" },
        { "question": "Where do you ship?", "payload": "SHIPPING" }
      ],
      "locale": "default"
    }
  ]
}'
```

Read what is currently set:

```bash theme={null}
curl "https://gateway.hookmyapp.com/meta/v25.0/me/messenger_profile?platform=instagram&fields=ice_breakers" \
  -H "Authorization: Bearer ${INSTAGRAM_ACCESS_TOKEN}"
```

Remove them:

```bash theme={null}
curl -X DELETE "https://gateway.hookmyapp.com/meta/v25.0/me/messenger_profile" \
  -H "Authorization: Bearer ${INSTAGRAM_ACCESS_TOKEN}" \
  -H "Content-Type: application/json" \
  -d '{ "platform": "instagram", "fields": ["ice_breakers"] }'
```

Add a `call_to_actions` array per `locale` to translate the questions. The `default` locale is required.<br />
Ice breakers show on mobile only.

## Persistent menu

A menu that stays available in the chat. Items either send your webhook a postback or open a URL.

```bash theme={null}
curl -X POST "https://gateway.hookmyapp.com/meta/v25.0/${INSTAGRAM_ACCOUNT_ID}/messenger_profile" \
  -H "Authorization: Bearer ${INSTAGRAM_ACCESS_TOKEN}" \
  -H "Content-Type: application/json" \
  -d '{
  "platform": "instagram",
  "persistent_menu": [
    {
      "locale": "default",
      "call_to_actions": [
        { "type": "postback", "title": "Talk to a human", "payload": "HUMAN" },
        { "type": "web_url", "title": "Visit our shop", "url": "https://example.com/shop" }
      ]
    }
  ]
}'
```

Read it with `?platform=instagram&fields=persistent_menu`, remove it with `"platform": "instagram", "fields": ["persistent_menu"]`, same as ice breakers.

## Next steps

* [Receive webhooks](/instagram/receive-webhooks): Handle the `postback` events these send.
* [Quick replies](/instagram/send-messages/quick-replies): Offer tap-to-answer choices inside a conversation.